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Refunds and Returns

All the Details

We operate a 30-day return policy.

This means you have 30 days after receiving your item to request a return. 

 

Returns

Eligible items must be:

- Unused.

- In original packaging.

- Eligible receipt or proof of purchase.

To begin the returns process please contact us at Info@NorthBarbeque.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

 

Items sent back to us without first requesting a return will not be accepted. 

Returns for items either "No longer required" or "Ordered by mistake" will incur postage costs. These will be deducted from your refund amount at our standard shipping rate.

You are welcome to arrange your own return postage. however, please make sure you have adequate courier insurance cover. 

Exceptions / non-returnable items 

- perishable goods (such as food goods)

- custom products (such as special orders or personalised items)

- Hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item. 


 

Damages and issues.

Items received damaged must be notified to us within 7 days of receipt.
Where possible please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges 

To request an exchange please contact us at Info@NorthBarbeque.co.uk

A member of our team will advise the quickest way to process the exchange.


 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process.

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Contact

Showroom 01622 824079 /

01622 587768

Mobile / WhatsApp 07857 176427

Spring & Summer Opening Hours

April thru September

Wednesday to Saturday 10am to 4pm

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Autumn & Winter Opening Hours

October thru March

Wednesday to Friday 10am to 4pm

Saturday 10am to 2pm

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By Appointment at all other times. 

Address

Units 10 & 11 Brook House, New Hythe Lane,

Aylesford, Kent ME20 6GN

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North Barbeque is a trading name of BBQ Ventures Ltd Company No. 10387989 England & Wales. 

©2023 by North Barbeque on WIX

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