Shipping Policy

At North Barbeque we offer Next Working Day Delivery on orders over £150.00

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Handling times.

Orders received Wednesday-Friday before 11:00am will be despatched same day via your chosen delivery service. Orders placed over the weekend will be despatched on the following Tuesday.

Service Options:

Standard Packages. 

Product dependant services used include UK Mail, Parcelforce and Royal Mail.

Tracking details are released via email following despatch confirmation. 

Pallet Freight.

Large and/or heavy items will be sent via Pallet courier. 

All Pallet freight is despatched on a Next working day service.

Optional Saturday delivery for pallet freight incurs an additional £90.00 charge.

Pallet freight cannot be tracked in the same manner as a parcel. Pallet deliveries may arrive between 7:30am-6:00pm. We recommend opting for a delivery day when you/another will be available between these times. If you wish to postpone delivery, please note this on your order or contact us via phone/email. 

Pallets are delivered via Heavy goods vehicles equipped with tail lifts and pallet trucks. 

Should your delivery address be unsuitable for HGVs please contact us for further options. 

We can only guarantee Kerbside delivery. In most cases delivery drivers will assist in moving your item onto the property or driveway provided access is suitable (Solid surfaces, Not gravel/grass) however this cannot be guaranteed.

Collection from store.

All customers are welcome to collect their orders from our Aylesford store during our opening hours.

Collection orders will be available within 1 hour of purchase online. However, please call to confirm this option is available as required or to agree a suitable time.

Please bring your order confirmation & check that your vehicle is suitable for your purchased items. 

Not received your order? please contact us via Phone or Email.

Shipping Damages & Returns.

Shipping damages must be reported to us within 7 Days of delivery. 

please send details of your order along with pictures to: info@northbarbeque.co.uk

Once reviewed a member of staff will contact you.

For all returns please see our returns policy page.